NCC Assures Of Improved Telecom Consumers’ Experience

The Nigerian Communications Commission, NCC, on Saturday organised the Consumer Conversation, a constitutive component of the Year of the Nigerian Telecom Consumer campaign at the Government Day Secondary School, Adankolo, Lokoja, Kogi State.

Principal Manager, Zonal Operations Department NCC, Oladisun Ekisola, who represented the Head of Zonal Operations Department, Miss Helen Obi at the event stated that Consumer Conversation as a component of the YEAR OF NIGERIAN TELECOM CONSUMER campaign launched on March 15 2017, was designed to increase the tempo and content of information disseminated to, as well as engagement with the telecom consumer to arm the consumer with information as well as education required to improve the quality telecom consumer experience.

Among the information exchanged with the consumers at the conversation was the availability of a short code (2442), the Do Not Disturb code that enables consumers to stop unsolicited messages delivered to their phones.

Also at the Conversation, attended by a large number of consumers and other stakeholders, including representatives of NCC and the Mobile Network Operators, consumers were informed of the need to utilise the 622 Toll Free Line provided by the Commission to enable consumers escalate unresolved complaints earlier reported to their service providers.

Challenges associated with Quality of Service (QoS) were also discussed. The Commission also used the auspices of the Conversation to correct the misinformation about Eletromagnetic Field (EMF) radiation.

Consumers also sought clarifications about the processes of the Mobile Number Portability (MNP) as participants dialogue on the many challenges of the telecom consumers.

Also in attendance were the Chairman of Lokoja Local Government Council; the Etsu of Adankolo; Zonal Director of the Teaching Service Commission, Lokoja; State Chairman of NUJ; Chairman of the State chapter of the Nigeria Union of Teachers (NUT); and the State Commandant of the Nigeria Security and Civil Defence Corps (NSCDC).